Customer Speaks

All American Air’s technicians are well trained, friendly and professional and try to keep my AC system going and going!!  My condenser coil needed to be replaced. They made some phone calls and found out my coil was still under warranty for a few more months! I had no idea as we had only bought the house a couple of years ago at the time. I was very happy and impressed!

Henry B. St. Augustine

“I’m borderline speechless and my first reaction is simply “WOW and WOW”!!! You told me that I would be impressed with Chris Jones and the rest of the installation crew which consisted of Steve and Mark, however, impressed doesn’t adequately describe and do justice to such a professional performance that I witnessed firsthand yesterday. Everything far exceeded my expectations on every front, including efficiency; cleanliness; professionalism, and not to mention the system itself which is wonderful. It was definitely very interesting to observe Chris, Steve and Mark all working in different areas of expertise and everything coming together earlier than expected under the expert direction of Chris. I normally don’t do this sort of thing, but I simply can’t let this go without singing the praises of such a fantastic company and this installation crew specifically. It is very refreshing that in this day and age of “Customer No-Service” to have such a pleasing buying experience, and it’s obvious that Chris, Steve and Mark take a great deal of pride in their work and are without a doubt a huge credit to All American Air. I now understand why your company has been voted the best in Saint Augustine for 16 years straight. I also would be remiss if I didn’t heap some praise on you as well.

Over the last three years, you have been very patient and have provided several different quotations of different units and different options for the various systems and finally helping me by answering a myriad of questions and helping me to select the best system for our needs.

If you ever need someone to provide a glowing testimonial for AAA, please let us know. Also, would you please share this with Chris, Steve and Mark to let them know just how much we appreciate their workmanship.” – Andy W. – St. Augustine

“Everything was professional and smooth.” – George M. – St. Augustine

“Our old air conditioner died in the middle of a heat wave in Florida with ninety degree weather. All American worked us in so that we would not have to suffer. They were great!” – Paul V. – St. Augustine

“Excellent All Around Sales to Install. No problems.” – Ian S. – St. Augustine

“Chris was the lead person on this project. He explained what his team was going to do, what they were doing and options I should consider. Chris made sure no one cut corners. I’ve owned this house fifteen years and it is finally comfortable. I will recommend All American Air without reservation.” – John R. – St. Augustine

“I am delighted with my new air conditioner. I’ve always been pleased with All American Air.” – Janis A. – St. Augustine

“My experience with All American A/C & Heating Contractors, Inc was excellent. The staff was very helpful and courteous.” – Bonnie C. – St. Augustine

“I own two condos in the area. I installed a LENNOX in one condo last year and another LENNOX in the second condo this year. I have been very happy with both…works exceptionally well, very quiet and energy efficient. All American A/C and Heating Contractors have done both installations. They are the best in the area.” – Dennis Z. – St. Augustine

“I have been a faithful, happy customer of yours for several years. Your company stands for above board service and, I plan to be with you several more years. Over these years I have had over the top customer service from your valued employee, Betty. In a world where excellent customer service no longer exists, Betty has continually been a exemplary representative of what your company stands for quality, dependability and excellence.” – Maureen M

“I have been living on the beach in St. Augustine since 1978 and always had problems with air conditioners. The wind and the salt air always created a problem and I considered myself fortunate to have an air conditioner to last even five years. In 1997 I built a new house on the site and was starting fresh with a completely new air conditioning system. All American Air was one of the bidders I solicited and he told me he would guaranty that the system would last at least 10 years with their maintenance contract. It is an understatement to say that I was incredulous since I had lived on the beach for over twenty years and no air conditioner had ever lasted over five years. So I decided to take a chance and give the contract to All American Air.

To my surprise the units (3 of them) worked wonderfully without a problem for 12 years due to the inspections and care provided by the personnel at All American Air.

I renewed my ten year contract in 2010 and fully expect the air conditioners to last into the early 2020s. All American Air is a company that not only sticks by their promises but has the dedication and expertise of their staff to guarantee those promises. I would highly recommend their service to everyone.” – Brendan J. O’Connell

“Totally satisfied at this point with the installation of the Lennox units installed by All American Air. It is saving us approximately $100 per month which is far greater than we expected. If the lower cost holds up as well on the heating side when winter weather comes, we will be very happy.” – Edwin S. – St. Augustine

“The people were extremely professional, the process was painless. They were able to summit everything in writing and went as far as meeting with me at the office and going over the equipment. The installation was very professional and fast. They explained everything they did and cleaned up after. It looked like if nothing happened. They basically did everything they said they would do. I would definitely use All American again, always. I feel we received great value on both the equipment and the installation. Thank you.” – Manny G. – St. Augustine

“Always prompt and professional, chose All American over lower priced competitor due to previous positive history.” – Kim F. – St. Augustine

“I rarely write compliments as to a job well done, however, your installation team led by Richard A. was exceptional. They were very professional, knowledgeable, courteous and all around good guys. Richard kept me informed through the process of the installation and explained the system and filter changing routine. They also adjusted the air vents for improved air flow. Please let them know that I “appreciated” having them install the system!”.– David M. – St. Augustine, Fl

“Just a note to thank you and tell you what a really special job your employees did when they installed a new air conditioner at our home. Their work was done so well-and they cleaned up so we did not have a chore to do. It was a treat for us! Please tell them we appreciate their work!” – Isabel G – St. Augustine, Fl

“As You know, we are snow birds and have our Anastasia home on regular maintenance with All American Air. We were expecting the previous AC system to fail and it did. Your company was a joy for us to work with. Everyone we contacted represents Steve’s business so well. Every one of your guys was a pleasure to have in our home. Each of your guys was polite, friendly and worked through this tough day. Of special note was Chris. Wow, this dude is a keeper. Never let him go! He is an expert. You feel him thinking through the job all day. He teaches his crew continuously to a level of excellence. So gentle and so neat. It is hard to say how much we liked Chris and all your guys. Never once did we feel that we were in anything but expert and capable hands.” – David & Lynn S – Anastasia Island